Talk to the studio.
Bug reports, press, billing trouble or a puzzle you cannot put down — write to Kumobius and a developer replies.
Send a message
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Phone
Business hours, Melbourne time.
+61 3 9650 3344
Studio
Kumobius Games Pty. Ltd.
287 Collins St, Melbourne VIC 3000, Australia
What happens next
Instant receipt
You land on a confirmation page so you know the message left your device.
Human triage
A developer reads the mailbag each morning, Melbourne time.
Reply in 48 h
Most questions are answered inside two business days.
Melbourne, Australia
The studio is a small team in Melbourne's CBD. No reception desk, no walk-ins — everything starts with a message.
Reporting a broken board
A good bug report gets fixed in one update instead of three. Include these four things.
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Board number
Shown in the top corner of every puzzle, e.g. "Ch.2 · Board 14".
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Device and OS
Phone model and iOS or Android version.
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What you expected
The move that should have worked.
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What happened instead
Freeze, wrong animation, progress loss — describe the visible behaviour.
Quick answers
Prefer reading first?
The FAQ answers the eighteen most common questions, and the blog has deeper write-ups.