287 Collins St, Melbourne VIC 3000, Australia +61 3 9650 3344 [email protected]

+61 3 9650 3344

[email protected]

287 Collins St, Melbourne VIC 3000, Australia

Help Desk

Answers before you need them.

Everything players actually ask about Piece Out: boards, hints, purchases, devices and accounts. Written plainly, updated when the game changes.

Answers on file18
Categories3
Median reply time< 48 h
Last reviewedThis month
Gameplay Billing Technical

Gameplay

A hint highlights which piece should move next and which verb to use. It never shows the full solution, so the finish still belongs to you.

No. Par is a target, not a ceiling. Take fifty moves or five hundred; the board counts the same way.

Undo is unlimited and instant. Most players experiment freely and rewind only when the board locks up.

One fresh board appears each day at midnight local time. It lives for twenty-four hours and keeps a streak counter.

Every shipped board works fully offline. Only the daily board needs a connection once, to fetch the day's puzzle.

Billing

The download is free with the full early chapter set. The complete library unlocks with a single in-app purchase; there is no subscription.

Purchases restore through your App Store or Google Play account on the same platform. Cross-platform transfers are not possible.

No ads anywhere in the game. The only purchase prompt is the optional library unlock.

Refunds run through the store you bought from. Our refund policy explains the timelines for Apple and Google.

Yes. The unlock supports Apple Family Sharing and Google Play Family Library on their respective platforms.

Technical

iOS 13+ and Android 8+. The game is lightweight; any phone from the last several years runs it comfortably.

Progress syncs through iCloud on iOS and Google Play Games on Android, provided you are signed in on both devices.

Force-close and relaunch first; the board state is saved. If it persists, send us the board number through the contact form.

Anonymous puzzle-completion statistics only. No account, no tracking, no advertising SDKs. Details live in the privacy policy.

Check the in-game sound toggle in settings; it is independent of the phone's mute switch on some Android builds.
Misconception Audit

Things people get wrong

Four assumptions we hear regularly, and the actual state of the game.

"It's a match-3 game"

Nothing matches or pops. Pieces keep their shape; you move whole shapes into marked goal slots.

"It's a sliding-block clone"

Sliding is only the first verb. Rotation and flipping change what a piece is, not just where it sits.

"Hints solve it for you"

Hints mark the next piece to touch. The reasoning and the final move always stay with the player.

"It's a kids' game"

The tutorial is gentle, but late boards regularly defeat experienced puzzle players for days.

Good fit

You'll like it if you…

  • Enjoy puzzles you can pick up for ninety seconds or ninety minutes
  • Like figuring things out rather than being shown the answer
  • Want a phone game with no ads, no timer and no energy meter
  • Appreciate a game that respects airplane mode
Bad fit

Skip it if you want…

  • Fast arcade action or anything with a countdown
  • Multiplayer, leaderboards or competitive seasons
  • Story, characters or a narrative campaign
  • A game that tells you exactly what to do next
Support Path

How a question gets answered

01

Check this page

Most questions are already answered above; search is faster than email.

02

Send the form

The contact form goes straight to the studio inbox with your device details attached.

03

Get a human reply

A developer answers within two business days, usually sooner.

Glossary

The vocabulary

Six terms you will meet on the boards and in these answers.

BoardThe grid a puzzle plays on
PieceA shape you slide, rotate or flip
GoalThe marked outline a piece must fill
ParThe designer's own move count
DailyThe board that rotates every 24 h
HintA nudge toward the next move

Didn't find it?

Write to the studio. A real person reads every message.

Contact us Browse the boards